Refund policy

Last updated: November 4, 2026

Returns

Return eligibility depends on the items in your order. Products must be returned within 15 days of receipt in their original,unopened condition and packaging. We do not accept standard returns for opened or used products; for opened products,please refer to our 90-Day Results Guarantee below.

How to Start a Return

To initiate a return, contact our customer care team at info@imemyselfcare.com. We will share detailed return instructions and the designated return address. Unless an item is proven defective or damaged upon arrival, customers are responsible for return shipping costs.

Damaged or Defective Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at info@imemyselfcare.com with photographs of the product defect and the outer packaging. We will arrange a replacement or issue a full refund, including shipping fees.

Exchanges

We do not offer direct exchanges. If you require a different product, please initiate a return for the eligible unopened item and place a new order on our store.

90-Day Results Guarantee

We stand behind our formulations. If you have used an eligible IMEMYSELF product consistently as directed and have not seen a visible difference, you may request a refund within 90 days of delivery—even if the container has been opened and used.

• Eligibility: Customers who purchased directly from www.imemyselfcare.com. Limited to one claim per customer,household, or delivery address.

• Claim Window: Between day 60 and day 90 from your delivery date. A minimum of 60 days of consistent use is required.

• Submission Requirements:

  1. A "before" photograph taken at or near the start of your usage period.

  2. An "after" photograph taken at the time of your claim.

  3. A photograph of your used product container(s) clearly showing the batch number.

  4. Your order number and purchase email address.

• Photo Standards: Before and after photographs must show the same area of concern at a similar angle, distance,and lighting, on a plain background, completely unedited (no filters, beautification, or retouching).

• How to Submit: Email info@imemyselfcare.com with the subject line "90-Day Results Claim" and attach all required documentation. Our team will review submissions within 5 business days.

• Refund Terms: Upon approval, we will refund the product purchase price (excluding shipping fees and payment gateway charges) to your original payment method within 7–10 business days. Physical product return is not required unless explicitly requested.

• Exclusions: Bulk, wholesale, marketplace (third-party), and promotional items do not qualify. Photographs are used solely to assess claims and are never published without separate written consent.

European Union & United Kingdom Statutory Rights

If you are a consumer in the European Union or the United Kingdom purchasing online, you have the right to cancel your order within 14 days of receipt for any reason, provided goods remain unopened and sealed for health and hygiene reasons. Upon cancellation notification, items must be returned within 14 days. Eligible cancellations will receive a full refund of the product price and standard delivery costs within 14 days of receipt of returned items.

Refunds

Once your returned items are received and inspected, we will notify you of the approval status. If approved, refunds are credited to your original payment method within 7–10 business days. Standard shipping charges are non-refundable.

Contact Information

For questions regarding returns, order issues, or guarantee claims, contact us at info@imemyselfcare.com.