Shipping and Returns

Shipping & Returns Policy

Shipping Policy

Processing Time: Orders are processed within 2–3 business days after payment is confirmed. You will receive a notification once your order has shipped.

Shipping Methods: We offer standard and expedited shipping options across India. Shipping costs are calculated at checkout based on your location and chosen shipping method.

Delivery Time: Standard shipping typically takes 5–7 business days; expedited shipping typically takes 2–3 business days. Delivery times are estimates and may vary based on your location.

Returns Policy (Unopened Products)

Eligibility: Products must be returned within 15 days of receipt in their original, unopened condition and packaging. We do not accept returns for opened or used products under this policy — please see our 90-Day Results Guarantee below.

Return Process: To initiate a return, contact our customer care team at info@imemyselfcare.com. We will share instructions on how to return the product.

Refunds: Once we receive your return, we will inspect it and notify you of the status. If approved, a refund will be issued to your original payment method within 7–10 business days. Shipping fees are non-refundable.

90-Day Results Guarantee

We stand behind our formulations. If you have used an eligible IMEMYSELF product consistently as directed and have not seen a visible difference, you may request a refund within 90 days of delivery — even if the product has been opened and used.

Who can claim: Customers who purchased directly from www.imemyselfcare.com. One claim per customer, household, or delivery address.

When to claim: Between day 60 and day 90 from your delivery date. A minimum of 60 days of consistent use is required, as our formulations need time to show results.

What you need to submit:

1. A "before" photograph taken at or near the start of your usage period.
2. An "after" photograph taken at the time of your claim.
3. A photograph of your used product container(s) showing the batch number.
4. Your order number and the email address used at purchase.

Photo requirements: Before and after photographs must show the same area of concern, taken at a similar angle, distance, and lighting, on a plain background. Photographs must be unedited — no filters, retouching, or beautification modes. Images that have been altered, or that cannot be reasonably compared, will not qualify.

How to claim: Email info@imemyselfcare.com with the subject line "90-Day Results Claim" and attach all of the above. Our team will review your submission and respond within 5 business days. We may request additional information or clarification.

If approved: We will refund the product price paid, excluding shipping and any applicable payment gateway charges, to your original payment method within 7–10 business days. You do not need to ship the product back to us unless we specifically request it.

Exclusions: This guarantee does not apply to bulk or wholesale orders, orders placed through third-party marketplaces or retailers, free or promotional items, or products purchased more than 90 days prior to the claim date. IMEMYSELF reserves the right to decline claims where the submitted evidence is incomplete, inconsistent, or appears to have been manipulated, and to refuse repeat claims from the same customer, household, or address.

Use of your photographs: Your submitted photographs are used solely to assess your claim. We will never publish or use them for marketing without your separate, explicit written permission.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item under our Returns Policy and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery with photographs of the damage and the outer packaging. We will arrange a replacement or a full refund, including shipping.

Contact Us

For any questions regarding our Shipping, Returns, or 90-Day Results Guarantee, reach out to us at info@imemyselfcare.com.